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titles description    advance search
Total result found : 546
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Dinner Quality Standards
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Dinner Standards : Did the waiter present the wine to the guest (in the case of by the bottle or wine by the glass) ?
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Buffet Service Guidelines
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Buffet Service : To provide a dining experience that is unique as an option, yet consistent with the level of service and food quality experience elsewhere at hotel.
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Breakfast Quality Standards
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Breakfast Standards : Was the guest greeted or acknowledged within 30 seconds upon entering the restaurant? Was the guest greeted in a friendly and pleasant manner?
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Banquet Service Guidelines
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Banquet Service : To provide unrivalled attention to detail and service that is tailored to each guest’s individual requirements.
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    Random Pick
Concept development involves finding and implementing an operating style that can occupy a unique position in the minds of the target market and be consistently operated at a profit. This is an inexact science, relying on an elusive ability to "see what's not there," but there are several identifiable characteristics of a good concept: • Flexible - the ability to evolve over time without loss of market identity • Simple - more classic than trendy with resulting potential for longevity • Profitable - the ability to generate excellent return on investment • Duplicable - the ability to regenerate and expand • Compatible - does not require extensive, expensive renovations to an existing physical plant • Fresh and Exciting - not a "me too" approach • Appropriate - meets a real need and creates sufficient "gravity" to attract crowds of guests • Consistent - can deliver on its promises using the prevailing labor market and existing management capabilities • Distinct - uniquely fills a niche in the minds of the target market • Durable - can hold its own in the market • Complementary - does not require directly confronting a competitor while enhancing the overall dining market

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