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Bed Making
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Bed Making : Bed making is the technique of preparing different types of bed to make a guest comfortable or his/her position suitable for a particular condition. Learning the proper procedure for making a bed helps to ensure the guest’s comfort and sense of well-being. The bed is an important part of the guest’s hotel environment.
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Manager Learning Areas
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Manager Learning : 1. FRONT OF HOUSE SERVICE (Bar/Restaurant) Ability to work bar area Understand phone answering and reservation procedures
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Kitchen Standard Operating Procedures
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Kitchen Standards : INDUCTION : Staff selected for the kitchen should be taken for a familiarisation round of the hotel and each area should be thoroughly discussed. Kitchen rounds should be more thorough and the induction carried over for 2 to 3 days. Layout of the kitchen and the supporting areas
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Hostess Training Guidelines
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Hostess Training : Welcome to the Test Restaurant Team! At Test Restaurant, we welcome all of our guests into the restaurant with enthusiasm. You are the first and last impression our guests see, it is very important that you are very friendly and warm when speaking with guests. Remember the guest has a choice today of where they would like to dine, we want them to dine with us. And we want them to leave saying “wow, the staff was really nice at Test Restaurant”, which is unusual for many restaurants these days.
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