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titles description    advance search
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Responsible Alcohol Service
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Signs of a high-risk guest: 1. Appearance of being tired. 2. Tense, irritated or emotionally upset. 3. Have not eaten or are dieting. 4. Are novice drinkers. 5. Are ill or on medication.
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Rooms Division Department
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The Room Division is composed of departments and functions, which play essential roles in providing the service guests expect during a hotel stay.
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Bar Standards
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YOU SHOULD ALWAYS Serve drinks on beverage napkins. Place the drink in front of your guest (if possible). Keep the bar top cleared of used glasses, beer bottles, napkins, and straws.
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Hotel Best Practices
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FOOD AND BEVERAGE Promote in house F&B to local schools - become a student favorite Have the chef prepare small samples of the evening special and serve to guests in the lobby at check-in. Change menus and pricing to suit business - hamburgers and hot dogs for youth sports teams
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