Property Information -
a. Hotel summary (Brand, Brand History, # of Rooms, Year Built, Construction, etc.)
a. Site plans or survey
b. Franchise Agreement (include latest punchlist or inspection report)
c. Floor plans
Before Opening -
The Service Personnel:
Check in with your duty Supervisor when reporting for duty. Be on time, being on time means being at your work place ahead of time.
Set up Tables, Station and Dining Room according to “Set up Standards”.
Fulfil the side jobs as assigned.
Attend to the menu briefing.
Help your colleagues on their station if yours is ready.
Be on standby on your station 5-min prior to opening time
YOU MUST BE ABLE TO SERVE MANY DIFFERENT TYPES OF GUESTS
To make appropriate selling suggestions, and give good service, it is helpful to recognize and know how to handle all types of guests. For example
Site Selection Criteria -
• Is the location near hotel room demand generators?
• What are the hotel room demand generators? Tourist Attractions, Industrial Park, College, Hospital, Major Crossroad for Through Traffic, etc. Have these demand generators expressed the need for hotel rooms? How many would they use a month?