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titles description    advance search
Total result found : 546
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Front Office Standards
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Lobby Standards - 1 Clean floors, walls and ceilings in good condition, reasonably decorated 2. Clean floors, walls and ceilings in good condition, well decorated and suitable for the type and standard of the resort, including lighting and sound 3. Good air ventilation
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Food and Wine Pairing
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The following information is offered in order to provide you, the service staff, with a reference source of basic knowledge with respect to food and wine pairing. In order for you to sell a product it is essential that you know something about the characteristics of the items you are featuring.
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Suggestive Selling in Restaurant
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Suggestive selling is more than just a way to get guests to increase the quality and quantity of their food and beverage purchases. It is good service. Product knowledge of the menu provides confidence to the server which in turn helps to provide the guest with more options to purchase.
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Restaurant Service
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After Host/Hostess has seated table and presented menu/wine lists 1. Greet the customer. 2. Suggest cocktail from the bar. “May I get you anything from the bar?” (be specific and sell features!) If no, remove wine list and glasses.
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