Reservations Control Procedures
1. Obtain Daily Reservation Report and ensure that there is evidence of check by Reservation/Front Office Manager on the entries keyed in by the Reservation Clerks, in particular, the room rates quoted to customers.
Arrive early for your shift.
Go through the pre-shift meeting check list.
Prepare your Daily Log Report. Read Previous reports and initial.
Check Current Status.
Check out the expected arrival on screen and print.
Check for Pre-Registration.
Check for discrepancies in Guest Registration.