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Published : March 27, 2012 | Author : Santosh
Category : Front Office Checklist | Total Views : 6342 | Rating :

International Hotelier and Trainer.

Morning Shift

Arrive early for your shift. Go through the pre-shift meeting check list.

Prepare your Daily Log Report. Read Previous reports and initial.

Check Current Status.

Check out the expected arrival on screen and print.

Check for Pre-Registration.

Check for discrepancies in Guest Registration.

Check for expected departures.

Check the interfaces for the telephones and movies to see that they are operational. Do a printout of charges and put in check-out drawer.

Record all wake-up calls on the master sheet at the front desk.

Call the guest after the system has printed the message. Be polite.

Count your cash. Shortages are the clerk’s responsibility.

      Turn the outside lights off.

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Linen inventory control and laundering are among the housekeeper’s major responsibilities. Top management must establish an operating par stock. In respect to room linen, it is ideally five times the daily amount in use as determined by the number of beds and bathrooms in the hotel. This allows one set in the rooms, and one each in the laundry, the maid’s floor closet, the linen room, and in transit.

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