Arrive early for your
shift. Go through the pre-shift meeting check list.
Prepare your Daily Log
Report. Read Previous reports and initial.
Check Current Status.
Check out the expected
arrival on screen and print.
Check for Pre-Registration.
Check for discrepancies in
Check for expected
Check the interfaces for
the telephones and movies to see that they are operational. Do a printout of
charges and put in check-out drawer.
Record all wake-up calls on
the master sheet at the front desk.
Call the guest after the
system has printed the message. Be polite.
Count your cash. Shortages
are the clerk’s responsibility.
Turn the outside lights off.
Download detailed Front Office Checklist