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Published : March 24, 2012 | Author : Santosh
Category : Free Hotel Training | Total Views : 8846 | Rating :

  
Santosh
International Hotelier and Trainer.

Guest Relationship Section is responsible for handling matters concerning the hotel guests, namely the in-house guests, banquet/event guests, F&B outlets patrons.  The Guest Relationship staff has to handle the matters, like guest’s complaints, issues that may harm or made the hotel guests uncomfortable, with the concern of the interest of both parties, the Hotel and the guest.

     ORGANIZATION & RESPONSIBILITIES

Area of responsibility

Guest Services section.

Handle all issues regarding hotel guests. Take care and retain them by providing friendly and helpful services.  Collect guest's comments and reflect the comments to the Management for future development

Maintain close relation with the hotel Management, Security, Engineering Department, Corporate Communications Department and all other hotel/corporate departments in case of emergency or crisis arise.

To Download detailed Hotel Guest Relations Manual, Please Visit www.hotelmanagementcompany.net




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