Since management has certain responsibilities for the safety of guests’
belongings, the proper care of keys is the very important aspect of security.
Individual heads of
department are responsible for all the keys in their area and the housekeeper
probably has control of more keys than any other departmental
head. In a hotel, there is grand master, master, sub-master and
individual room keys.
FORMAT OF KEY REGISTER
 GRAND MASTER KEY:
It opens all doors
and in addition double locks than against all other keys over the latch put on
by the guests for privacy in the room – a precaution is necessary in case of an
emergency, illness or injury. It is used when access to a room to be
prevented, for example, in case of death. It is used when a guest
leaves his belongings in his room and goes away for a night or
two. It is used when a guest doesn’t leave his key at reception and
the room needs to be seen by the manager for some special
reasons. It is held by security in-charge, general manager, and duty
manager and sometimes by the housekeeper.
 MASTER KEY:
This key will open
all the rooms in the house, be carried by assistant housekeepers and might be
with floor service waiters while on duty and sometimes by maintenance staff.
 SUB-MASTER KEY:
This key opens all
the rooms in a maid section, is signed for at the start of the work, is
attached to a belt around the maid’s waist and should never leave the key to
anyone, is handed over back when the maid goes off duty.
At night, the duty
housekeeper checks the return of all the keys and locks them away for the
It is generally
written into staff terms and condition contract that the loss of any master key
will lead to the dismissal of the employee.
 INDIVIDUAL ROOM KEY:
On being shown a
room to a guest, the guest is given the key with a room no. and the name of the
hotel on the tag. Guests are asked to hand in their keys when they
go out and keys are then put on a key board which should be out of view of any
passer by as security precautions. A key is not on the keyboard
should indicate that guest is inside the hotel; this information can be useful
in case of any emergency. The mastering of locks is necessary but it
should be realized that when locks are mastered a certain amount of security is
lost and great care should be taken in the allocation of keys to responsible
person emphasizing the need for utmost care in their protection and used at all
times. It may be possible to zone rooms so that all parts of the establishment
should have proper keys.
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