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Published : April 24, 2012 | Author : Santosh
Category : House Keeping | Total Views : 5180 | Rating :

  
Santosh
International Hotelier and Trainer.

In hotels, normally the bulk of room cleaning should have been done in the morning shift. The exception would be rooms 'with the 'do not disturb' sign. Some rooms are occupied by late night / early morning arrivals by international flights. All rooms therefore require an evening service which mostly, involves preparing the room for the guest to sleep comfortable for the night and it should be done prior to the guest retiring for the night. In this service, the bed is made for night, the room is cleared and soiled bath linen is replaced.

1) Knock at the door and enter the room as per the procedure mentioned earlier.

2) Switch on the lights and ensure that all the light fixtures are working.

3) Draw the heavy curtains.

4) Hang guest clothes if lying around.

                            5) Take off the bedcover, fold neatly and store in the wardrobe,  either in the topmost shelf for in the lowermost shelf

Download detailed Room Cleaning Procedure



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Hostesses should always ensure that the table selected is to the guest’s satisfaction before beginning to seat them. It is far too common that we are escorted to our tables by hostesses who, once at the table, set our menus on the table, invite us to enjoy our dinner and then simply turn and walk away – often before we are even seated. Hostesses need to devote time to each guest they seat in providing a very welcoming and service-oriented introduction to the restaurant which they serve.

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