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Published : June 30, 2012 | Author : Santosh
Category : Hotel Management Training | Total Views : 10193 | Rating :

  
Santosh
International Hotelier and Trainer.

The Room Division is composed of departments and functions, which play essential roles in providing the service guests expect during a hotel stay.

The Front Office is the most visible department in the hotel, with the greatest amount of guest contact. The front desk and cashier sections are located in the busiest area of the hotel’s lobby. The front desk itself is the focal point of activity within the front office. Guests are registered, assigned rooms and checked out at the front desk.

The reservation function is responsible for receiving and processing reservation for accommodations in the future. Reservation agents must maintain accurate reservation records and closely track availability to ensure that no date is overbooked.

Housekeeping and laundry are almost important front office support sections. They inspect rooms for sales, clean occupied and take care of the property’s linen.

To ensure efficient rooming of guests in vacant and ready rooms, the different sections must inform each other promptly of any changes in the status or availability of the rooms. Close coordination and cooperation help ensure guest satisfaction.

Download detailed Hotels Rooms Division Department




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