The Room Division is composed of departments and functions,
which play essential roles in providing the service guests expect during a
The Front Office is the most visible department in the hotel,
with the greatest amount of guest contact. The front desk and cashier sections
are located in the busiest area of the hotels lobby. The front desk itself is
the focal point of activity within the front office. Guests are registered,
assigned rooms and checked out at the front desk.
The reservation function is responsible for receiving and
processing reservation for accommodations in the future. Reservation agents
must maintain accurate reservation records and closely track availability to
ensure that no date is overbooked.
Housekeeping and laundry are almost important front office
support sections. They inspect rooms for sales, clean occupied and take care of
the propertys linen.
To ensure efficient rooming of guests in vacant and ready
rooms, the different sections must inform each other promptly of any changes in
the status or availability of the rooms. Close coordination and cooperation
help ensure guest satisfaction.
Download detailed Hotels Rooms Division Department