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Accounts Training
Hotel Accounts Education and Training. |
Hotel Credit Policy – Direct Billing Authorization
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 POLICY:
Hotel Clients interested in establishing a direct billing relationship with the hotel must comply with the minimums, limitations and procedures set forth in this policy.
PRIMARY CONTROL IMPLEMENTATION AND RESPONSIBILITY:
It is the booking Sales Manager's responsibility to establish a method of payment prior to the group’s arrival. The Director of Sales and Marketing, Controller/DOF and General Manager are responsible for administering and monitoring adherence to this policy.
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Hotel Internal Controls
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| The following list of internal controls, or acceptable variations thereof, is to be put into operation and consistently implemented in all food and beverage outlet operations.
Purchasing Procedures and Controls:
Par Levels are to be established by the person in charge of Purchasing, and signed off by the Food and Beverage Director. The par levels should be set at an amount that is sufficient to order enough stock to supply the beverage operation in normal operating conditions.
Any changes made to beverage pars, including wine, liquor or beer menu changes that affect beverage inventory must be approved by the General Manager, Food and Beverage Director and Controller/DOF.
Prior to stocking supplies related to any menu changes, a plan for the dissolution of old stock on hand must be presented by the Food and Beverage Director to the General Manager and Controller for approval.
Prior to placing orders with beverage vendors, any adjustments for special event beverage sales such as New Years Eve, weddings, etc., must be considered and the purchase adjusted accordingly.
Purchase quantities should be adjusted to take advantage of any vendor discounts or special promotions being offered, after approval by the Food and Beverage Director.
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Hotel Revenue Audit
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| 1. Review the current accounts receivable (A/R) aging report. Select at least 25 accounts and determine whether or not all categories of receivables are adequately covered. Heavier concentration should be placed on old and unusual items. The total amount selected for testing should be between 15 percent and 20 percent of the city ledger.
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Random Pick |
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YOU MUST BE ABLE TO SERVE MANY DIFFERENT TYPES OF GUESTS
To make appropriate selling suggestions, and give good service, it is helpful to recognize and know how to handle all types of guests. For example |
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