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Free Hotel Training
Free Hotel Training and Resources.

Total result found : 4

Front Office Training
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Front Office Training for Hotels.
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Hotel Training Program
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To Download Hotel Training Program : 100 Hotel Forms, Formats and Checklists
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Cost of Sales
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Cost of Sales
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Hotel Guest Relations Department
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Guest Relationship Section is responsible for handling matters concerning the hotel guests, namely the in-house guests, banquet/event guests, F&B outlets patrons. The Guest Relationship staff has to handle the matters, like guest’s complaints, issues that may harm or made the hotel guests uncomfortable, with the concern of the interest of both parties, the Hotel and the guest.
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1. The Night Assistant Manager is to print an Arrival List and identify on the report any early arrivals (0600 – 1200hr) and arrivals with no arrival time for the following day with the proper rooms assigned, unless no vacant clean rooms are available the night before. 2. All early arrival requests between 06:00 hrs. – 12:00 hrs will be set with fruits only by the overnight Room Service staff. All other food amenities will be set thereafter either in the early morning for special VIP or after guest arrivals due to food hygiene. Arrivals after 12:00 hrs will be delivered by Room Service in the afternoon to ensure freshness.

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