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Front Office Manual
Front Office Manuals for Hotels.

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Front Office Management
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Front Office Management in Hotels.
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Front Office Manual
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Reservations Guidelines To offer friendly, knowledgeable, helpful and efficient assistance in making reservations, while maximising revenues and ensuring accuracy of information.
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The following is a step-by-step guide of opening and serving of wines at the table. 1. Discuss with the guest which wine they would like. If they are unsure as to what to order, guide them with suggestions of what would match well with their meal choices. It is recommended to find out what flavours/styles of wine the guest prefers to ensure that they will enjoy their selection. If there are more than 5 people at the table, ask if they would like to order two bottles, as there are approximately 5 glasses of wine per 750ml bottle.

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