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Front Office Training
Hotel Front Office Education and Training. |
Front Office Standards
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 Lobby Standards -
1 Clean floors, walls and ceilings in good condition, reasonably decorated
2. Clean floors, walls and ceilings in good condition, well decorated and suitable for the type and standard of the resort, including lighting and sound
3. Good air ventilation
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Early Arrivals, No Shows and Last Minute Requests
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| 1. The Night Assistant Manager is to print an Arrival List and identify on the report any early arrivals (0600 – 1200hr) and arrivals with no arrival time for the following day with the proper rooms assigned, unless no vacant clean rooms are available the night before.
2. All early arrival requests between 06:00 hrs. – 12:00 hrs will be set with fruits only by the overnight Room Service staff. All other food amenities will be set thereafter either in the early morning for special VIP or after guest arrivals due to food hygiene. Arrivals after 12:00 hrs will be delivered by Room Service in the afternoon to ensure freshness.
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Random Pick |
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All entertainment requests have to obtain advance approval by filling a request form with the signature of General Manager.
In case of an unexpected entertainment request, a request form has to be filled in & approved by General Manager, Deputy General Manager or at least by Division Head them sent to the Income Audit of Finance Department next day.
On the request form, the following information has to be stated clearly: Client’s name & position, company name & the reason for invitation. |
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Statistics |
| » Total Articles |
93
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11
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8351
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| » Total categories |
55
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