Bed Making : Bed making is the technique of preparing different types of bed to make a guest comfortable or his/her position suitable for a particular condition. Learning the proper procedure for making a bed helps to ensure the guest’s comfort and sense of well-being. The bed is an important part of the guest’s hotel environment.
Since management has certain responsibilities for the safety of guests’ belongings, the proper care of keys is the very important aspect of security.
Individual heads of department are responsible for all the keys in their area and the housekeeper probably has control of more keys than any other departmental head. In a hotel, there is grand master, master, sub-master and individual room keys.